By: Ina Steiner
Etsy announced an unusual policy change this morning: it is blocking buyers from posting on the forums. “As of today, you will need to be a seller with an open shop to participate in our Community Spaces,” the company wrote.
Etsy told buyers they would be able to access public areas of the “Community Space,” but would no longer be able to start new threads or engage with content. Instead, buyers will be in read-only mode.
It then lays out rules about what sellers can post on the forums, such as the following admonishment:
“Do not use community spaces to discuss interactions with Etsy representatives, or to share verbatim extracts of such conversations ( i.e., emails, DMs or messages, live chats etc.). Remember, most messages between you and Etsy are considered private correspondence and we ask that you respect this confidentiality.”
We’re not sure when that provision was added (the page says it was last updated on July 16), but it’s absurd for an online marketplace to demand sellers keep from sharing information, especially at a time when people are having difficulty getting access to phone support.