Etsy Bans Buyers from Posting and Restricts Sellers

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Mon Aug 10 2020 23:39:41

By: Ina Steiner

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Etsy announced an unusual policy change this morning: it is blocking buyers from posting on the forums. “As of today, you will need to be a seller with an open shop to participate in our Community Spaces,” the company wrote.

Etsy told buyers they would be able to access public areas of the “Community Space,” but would no longer be able to start new threads or engage with content. Instead, buyers will be in read-only mode.

Users reacted on this thread. One wrote, “Wow! What if someone has questions about OPENING A SHOP??? How would anyone get any answers? What a weird thing to change. Why limit access – especially when ETSY help is so non existent.”
Etsy also pointed to its “House Rules” that states: “Etsy community spaces are public areas where sellers can interact with one another. Sellers who use any of the community spaces must be over 18 years old.” 

It then lays out rules about what sellers can post on the forums, such as the following admonishment:

“Do not use community spaces to discuss interactions with Etsy representatives, or to share verbatim extracts of such conversations ( i.e., emails, DMs or messages, live chats etc.). Remember, most messages between you and Etsy are considered private correspondence and we ask that you respect this confidentiality.”

We’re not sure when that provision was added (the page says it was last updated on July 16), but it’s absurd for an online marketplace to demand sellers keep from sharing information, especially at a time when people are having difficulty getting access to phone support.

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